Privacy Policy
This policy explains how information is handled when you visit or contact Pecan Grove Veterinary Hospital through this website.
Information we collect
Information you provide
When you use the general contact form, you may provide your name, email address, telephone number, message topic, and message. Please do not submit highly sensitive information through the website.
Vet2Pet appointment requests
The website links to Pecan Grove's official Vet2Pet client page and mobile applications. Vet2Pet is a third-party service with its own privacy practices. Appointment requests are not confirmed until the hospital contacts you.
Technical and analytics information
Our hosting systems may create standard security and access logs that include an IP address, browser type, requested page, referral information, and date and time. We also use Google Analytics to understand aggregate website traffic and improve the site. Google Analytics may process device, browser, approximate location, referral, and usage information. IP anonymization is enabled in the site configuration.
How we use information
- Respond to general messages.
- Provide customer service and communicate about requested veterinary services.
- Operate, maintain, secure, and improve the website.
- Detect spam, abuse, security incidents, and technical problems.
- Meet legal obligations and protect rights and safety.
How information is shared
We may share information with service providers that support the website, including SEĀS as the website hosting and form-delivery provider, email-delivery providers, and infrastructure vendors. These providers receive information only as needed to perform services for us. We may also disclose information when required by law, to protect rights or safety, or as part of a business transfer.
We do not use this website to sell personal information or run targeted advertising.
Third-party services
The website uses or links to Google Analytics, Google Maps, Facebook, Instagram, YouTube, Vet2Pet, VetSource, and other third-party services. The Contact page can display an embedded Google Map. Those services operate under their own terms and privacy practices. Following a link or loading embedded content may allow the third party to receive technical information such as your IP address.
Data retention and security
We retain submitted information for as long as reasonably necessary to respond, maintain appropriate business records, resolve disputes, and meet legal obligations. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.
Children's privacy
This website is intended for a general audience and is not directed to children under 13. We do not knowingly request personal information from children under 13 through the website.
Your choices
You may contact us to ask about, correct, or request deletion of information you submitted through the website, subject to legal and recordkeeping requirements. You may also contact us by telephone instead of using an online form.
Contact us
Questions about this Privacy Policy may be sent through our secure contact form, discussed by calling (480) 598-3669, or mailed to 655 W Warner Rd #111, Tempe, AZ 85284.
Policy changes
We may update this policy as the website or our practices change. The effective date above identifies the current version.